The Opportunity

We have a vision larger than the ocean : to be a true integrator of container logistics connecting and simplifying our customers’ supply chain.

We count on our people to make it happen. We’re taking a big step on this journey : building one global organization. Carrying out a vital mission : support our employees, so they can best support our customers.

The Customer Experience Consultant will build strong relationships with customers to gain an understanding of their business, delivering excellent customer service and maximises sales opportunities.

Key Responsibilities :

Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.

Manage interaction with the refrigerated cargo customer portfolio. Have direct communication with the customer.

Manage communication with internal stakeholders.

Analyze how to improve the service provided to customers.

Ensures all products and services are sold to the customer to maximize profitability.

Builds strong relationships with all stakeholders including offshore GSC teams.

Is responsible for customer satisfaction and has experience with customer interaction.

Understands customers' business drivers, needs and requirements

Manages the sales pipeline, segmentation and accurate forecasting.

Handles incoming customer services queries, issues and exception management.

May support the Customer Experience Partner and internal teams.

We are looking for :

At least 1 year of experience in similar roles.

Bachelor's degree in business administration, foreign trade or similar.

Experience in Air Transportation, LCL, Maritime or Inland.

Reefer experience is a plus.

Experience in logistics desirable.

English : Intermediate.

Proactive.

Strong communication skills.

Negotiation skills.

Strategic thinking and influence.

Who we are :

A.P. Moller-Maersk is an integrated container logistics company working to connect and simplify our customers’ supply chains.

As the global leader in shipping services, we operate in 130 countries and employ roughly 70,000 people. With a simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere- all over the world.

Find out more about us :

Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!

Notice to Applicants

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and / or mental disabilities.

We value diversity and prohibit the discrimination of any applicant on the basis of race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

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